Delivery & Returns
Delivery is charged at the standard rate for the service required and is dependent upon weight & size of parcel.
All orders totalling over £750 in one dispatch are carriage free within the UK.
The minimum charge for a single item order is £5.50. This includes not only the postage rate but our administration costs for processing a single item order. This charge may change without notification due to changes in postal rates.
Depending upon customer requirements, weight and destination, deliveries will be via one of the following methods :
Royal Mail 1st Class with Proof of Delivery – This service does not guarantee next day delivery & it is not trackable. Only proof of delivery is recorded and any undelivered parcels will only be considered ‘missing’ after 15 working days have passed.
This service is charged at £5.50 for a single item order or £6.50 for a multiple item order up to 2kg and not exceeding 45cm in length.
Royal Mail special delivery – must be signed for upon receipt.
This service is guaranteed next day delivery and is fully trackable.
This service is charged at £11.00 for all orders weighing up to 2kg and not exceeding 45cm in length.
Courier – must be signed for upon receipt.
This service is guaranteed next day delivery for most destinations within the UK (This may not be the case during the continued Covid pandemic) and is fully trackable.
This service is charged at £13.50 per parcel.
International – The cost and complexity of shipping outside of the UK varies by destination. Responsibility for any and all import/export documentation, duties and tariffs will lie with the customer. Please contact our customer service team to obtain international shipping rates to your destination.
We cannot be responsible for orders lost or damaged during delivery & shipping however, we will do all we can to assist you in handling claims.
Exchanges Returns & Cancellations
As with all garments made to personal specifications no changes or cancellations will be permitted once your order is placed. Returns are not accepted and refunds will not be given. If you require written confirmation of your order requirements, please request these at the time of ordering. This does not affect your statutory rights.
The minimum charge for our alteration service is £12 + p&p. Please speak to our staff about your specific requirements before returning a garment.
Get in Touch
If you have a question or would like any further information about our products and services please contact us here.
Appointments to view our full range of costume designs & fabrics are available in our factory showroom. If you are a dance teacher or are producing a theatrical event, please contact us by telephone or email.
Images Studio, Markham Road, Chesterfield, Derbyshire, S40 1SU
9am to 5pm, Monday to Friday