Terms & Conditions

Terms & Conditions

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following conditions.  All orders are subject to availability and confirmation of the order price.

In accordance with the Distance Selling Regulations, you may return any item within 28 days of receipt for a refund or a direct exchange for a different size/colour of the same product if it is in stock. Orders returned after the 28 days will not be accepted and returned to the customer.

Our Contract

A contract between us will not be formed until we send you confirmation via email that the goods that you ordered have been dispatched to you.

Product Information

Availability
All products shown on the website are subject to availability.  We will inform you by email as soon as possible if the product you have ordered is not available.

Colours
The images of the products on this website and in our publications are for illustrative purposes only.  We have made every effort to display as accurately as possible the colours of our products that appear on this website.  However, as the actual colour you see will depend upon your monitor, we cannot guarantee that your monitors display of any colour will be accurate.  Your products may vary slightly from those images.

Sizes & Measurements
For detailed advice on how to take measurements see the ‘Taking Measurements’ page included on this website. Please follow our guidelines carefully. If you are unsure at any stage, a member of our customer service team will be happy to advise you.

Size charts for each garment can be found on each product page.

“Without prejudice to any rights that you may have as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12 as amended and/or the Unfair Terms in Consumer Contracts Regulations 1999 Regulation 3(1)it is your responsibility to ensure that the measurements are taken accurately and we accept no liability in relation to the guidance given on this website.”

How We Use Your Personal Information

We only use your  personal information in accordance with our privacy policy and cookie policy.  For details, please see our Privacy Policy & Cookie Policy.  Please take the time to read these policies, as they include important terms which apply to you.

Payment

All Credit & Debit card transactions are processed using the payment system ‘Stripe’.  Please visit https://stripe.com/gb/privacy for their Terms of Use & Privacy Policy.

Exchanges, Returns and Refunds

In accordance with the Distance Selling Regulations, you can return any item within 28 days of receipt for a refund or a direct exchange of a different size/colour of the same product if it is in stock.

Any items must be returned unworn, unwashed and with its original packaging.  All returned garments are subject to inspection.
If an item is returned to us in an unsuitable condition, we may decline to accept it and may send it back to you at your expense.

Where a refund has been requested, you will receive a full refund of the price you paid for the products less any applicable delivery charges which are non refundable.

In the unusual circumstance one of our products has has a fault, please send a photo and the reason you would like it replaced to info@imagescostumes.com.  Please do not return any faulty items without first contacting us regarding the problem.

Please obtain proof of postage when returning any item.  We would advise that a trackable service is chosen to return items as any refunds or exchanges will only be processed upon receipt & inspection of the returned goods.

Price of Products & Delivery Charges

We take all reasonable care to ensure that the prices of products are correct at the time the relevant information was entered onto the system. However, if we discover an error in the price of product(s) you ordered, we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order.  We will not process your order until we have your instructions.  If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

Prices for our products may change from time to time, but changes will not affect any order which we have confirmed.

The price of a product includes VAT (where applicable)

The price of a product DOES NOT INCLUDE DELIVERY CHARGES.  Our delivery charges are quoted on our site.  To check relevant delivery charges, please refer to our Delivery & Returns page here.

Liability

We, Images Textiles Ltd, the supplier shall use all reasonable endeavours to ensure that the goods comply with their description, are of satisfactory quality and fit for their intended purpose.  Where we fail to use such reasonable endeavours, the buyer shall notify us (Images Textiles Ltd) within 7 days of delivery in writing and our sole obligation shall be to repair or supply replacement goods.

Intellectual Property

All Intellectual Property Rights in the Goods shall, so far as not already vested, be the absolute property of Images Textiles Ltd.  The Buyer shall not register any Intellectual Property Rights or claim any such rights in the Goods and shall notify the supplier, if it discovers any infringement of the supplier’s such rights by a third party.  The Buyer acknowledges that it has no right or license by virtue of having purchased the Goods or otherwise itself to manufacture Goods.

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